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Customer Service Rep

Job Type : Direct
Hours : Full Time
Required Years of Experience : 1
Travel : No
Relocation : No
Industry : Other Great Industries
Job Category : Professional

Job Description :


Job description


 


LOCATION: I 10 AND CHANDLER BLVD


PAY RATE: $15.50/HR AFTER 6 MONTHS THEY CAN GET A RAISE UP TO $1.00/hr DEPENDING ON PERFORMANCE - THIS IS A DIRECT HIRE POSITION


HOURS: THEY ARE OPEN 24/7 MUST BE ABLE TO WORK 6AM – 9PM SUN – SAT


TRAINING: 8AM – 5PM; 10 DAYS OF CLASS ROOM TRAINING 5 days interactive training


***MUST HAVE 2 YEARS OF CSR EXPERIENCE AND


1YEAR OF CALL CENTER EXPERIENCE***


 


MUST LIKE DOGS! DOG FRIENDLY ENVIRONMENT (NO ALERGIES TO DOGS)


TYPING: AT LEAST 30WPM


BACKGROUND CHECK: 10 YEARS NO FELONIES, SOME MISD ARE NOT ACCEPTABLE, EVERYTHING MUST BE APPROVED BY THE CLIENT.


DRUG TEST: NO


KEY POINTS:



  • STABLE JOB HISTORY

  • MULTITASKING IS A MUST!

  • POSITIVE ATTITUDE – SMILES

  • GOOD COMMUNCATION SKILLS

  • GOOD COMPUTER SKILS AND ABLE TO NAVIGATE BETWEEN PROGRAMS/SCREENS

  • EXPERIENCE USING MOBILE APPS

  • ARTICULATE

  • SOMEONE THAT WILL MAKE PEOPLE HAPPY

  • HAVE EMPATHY FOR THE PERSON THAT IS CALLLING IN, YET CAN FINISH THE CALL WHILE SHOWING IT.

  • ENTHUSIASM TO SERVE AND HELP PEOPLE.

  • ZENDESK EXPERIENCE A PLUS!!!!!!!!

  • MUST HAVE VARIETY IN PREVIOUS JOB HISTORY (NOT JUST TRANSACTIONAL JOBS)

  • MUST HAVE EXPERIENCE WITH CONFLICT MANAGEMENT CALLS & EMPATHY


COMPANY BENEFITS:


 


 



  • MEDICAL INSURANCE (THEY PAY 80% OF COST)

  • VISION

  • Dental

  • 401k

  • FUN DRIVEN CULTURE

  • TEAM BUILDING EVENTS

  • SNACKS PROVIDED DAILY FOR PEOPLE TO ENJOY WHILE AT WORK

  • OCCATIONAL LUNCHES BROUGHT IN FOR EMPLOYEES


Resumes can be emailed to ashley@corporatejobbank.com


Required Qualifications :
 
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