Bi-Lingual Loan Officer Assistant / Set up
Job Type :
Job Category :
Job Description :
The purpose of this position is to assist in providing an amazing experience for our client by working as a team with the Loan Officer and Loan Processor from contract to close.
- Handle initial set up and disclosures
- Review and update initial application from the Loan Officer
- Follow up on supporting documentation from the client
- Work hand and hand with our Processor from contract to close.
- Send out Loan Status Updates every Tuesday and Friday to all parties involved.
- Work within Encompass and our CRM’s for efficiency and maximizing the customer experience
- Handle all communication with the client from contract to close.
Required Qualifications :
- Strong attention to detail
- Excellent customer service skills
- Strong communication skills, both written and oral
- Ability to effectively and professionally handle difficult situations that may arise
- Ability to multi-task
- Ability to embrace and maximize technology
- Familiarity with mortgage processes, terminology, procedures, rules, regulations, and compliance
- NMLS licensed
- Bi-lingual Spanish required