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Account Manager

Location : Avondale, AZ
Job Type : Temp/Contract to Direct
Compensation : 18.00 USD/HOUR
Start Date : 12/31/2018
Hours : Full Time
Required Years of Experience : 3+
Required Education : Diploma or GED
Travel : No
Relocation : No
Industry : Distribution and Logistics
Job Category : Clerical/Admin

Job Description :
Corporate Job Bank has an immediate position for an Account Manager. Currently seeking an exceptional individual with leadership experience and distribution/fulfillment center background to manage multiple customers while providing excellent communication over the phone, occasional face to face interaction with customers, and assisting with the management duties for fulfillment needs.

 


-Seeking 3-5 years of Account Management with Leadership Experience and Distribution Center Fulfillment Background


-Advanced MS Excel (working within Spreadsheets consistently)


-WMS (Workforce Management Systems)


-Ability to Lead Customer Service Team of up to 4 Team Members


-37k-45K,  $18 - $21.00 per hour, 


This is a Temp to Hire position, however could be a Direct Hire for the right candidate.


Bilingual preferred




Position summary:


This position is directly responsible for creating, maintaining and improving customer relationships while interacting with customers and internal staff on a daily basis during sales and product inquiries.  Provides technical support and answers customer questions regarding products and application of products.  Drives sales growth by engaging in actions that identify leads for further selling opportunities with every customer.  Assists Sales personnel in researching, preparing and order entry for customers and major accounts.  Utilizes computer system to process, track, record customer orders, and inventory inquiries to research discrepancies




The primary job responsibilities include, but not limited to:


Interact with and assist customers in the selection of product by effectively communicating product specifications, application, pricing and availability in person, over the phone and electronically. 


Resolve customer problems promptly and accurately in a manner that will retain and promote customer loyalty. Recognize and respond to cross-sell opportunities and be able to successfully convert inquiries into orders.




Enter and process a variety of transactions in company systems including orders, returns, warranty information, credits and shipments.  Completes cash and credit card transactions accurately.  Maintain accurate customer account information.


Communicate and update customers regarding special orders, rush orders, lead times and/or delivery dates. 




Work with manufacturers regarding product delivery dates, special orders, color matching, Material Safety Data Sheets, technical specifications and general product information and application techniques. 




Handle various customer service administrative activities for sales personnel including orders, warranty requests, submittal packages, substrate testing and general questions regarding product availability and pricing.


 


 


 




Required Qualifications :


 


Required knowledge, skills, and experience:


 


High school diploma/GED and 3 to 5 years related experience in a customer service/support capacity working with customers in person or over the phone.


Proficient with word processing and e-mail required;


Previous experience with ERP/MRP software preferred.


Previous construction materials experience highly desired.


Experience with computers


Ability to work in a team environment, manage time independently, is dependable and can communicate effectively with others


 


Candidate screening will include drug testing and a National background check


        


If you meet the requirements for the position, please send your resume to melissa@corporatejobbank.com for immediate review. If requirements are met, you will be contacted to set up an interview and proceed with the next steps.






Melissa Mancilla


Melissa@corporatejobbank.com


Corporate Job Bank


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